Bumped from a Flight? Know Your Rights As a Traveler

Paula — Tue, 02 May 2017 13:04:28 +0000

Bumped from a flight? It’s more common than you might think. Airlines routinely oversell their flights, booking more passengers than the plane can accommodate. You might be asking why they’d do such a ridiculous thing. It all boils down to economics. Airlines have to take into account that a certain percentage of passengers may have a delay from another flight, miss their flight, cancel their tickets, or any number of other things. Airlines overbook flights by selling last minute, highly priced tickets and then bumping people with lower priced tickets. They’ll give them a credit to take a different flight and still come out further ahead than they would if they’d forced the pricey ticket late payer to fly on a plane that wasn’t overbooked. So when you get bumped from a flight, your particular bump might be accidental, but it’s a symptom of a completely intentional money making business model. So what are your rights when you get bumped from a flight? Usually, there’s no problem, but as we saw recently in the United incident with a forcibly removed passenger, getting bumped does NOT have to be voluntary. And it’s not always handled well. Your Rights if You’re Bumped from a Flight The Voluntary Bump A voluntary bump can be a good thing. It can also be a win/win for everyone. When the airline realizes its overbooking process is going south, they’re required to begin checking with passengers – usually at the counter – to see if they’re willing to take a bump. Unless you really have somewhere to be, it can come out cheaper for you to take the bump. You can negotiate things like free upgrades, a voucher, or even a hotel room if the bump requires you to stay overnight. Be aware that this is all a negotiation process. They will, of course, try to low ball you at first, but you’d be surprised at what you can get just by asking. The Involuntary Bump Here’s where things get dicey. The airline cannot exceed passenger count. They only have so many seats, after all. The thing is, they WILL bump the lowest priced fares first, whether the flyer wants to get bumped or not. Remember that business model I talked about earlier? The Involuntary bump is a big part of it. They want the highest fares to stay on the plane. If you’re involuntarily bumped from a flight, the compensation will likely be higher than you’d receive on a voluntary bump, especially after the United incident. However, the fact that you were involuntarily denied flight means that you likely had somewhere important to be or were otherwise inconvenienced by the whole thing. In many cases, you’ll be entitled to a tidy sum for your trouble – up to $1,350. What you don’t know is that you can only get that if you ask. They’ll routinely try to compensate you with things like vouchers and refunds that are far less. Here’s what the Department of Transportation says you’re entitled to: If the airline provides transportation which gets you to your destination within an hour of your scheduled arrival, you get nothing. The airline is required to pay you an amount equal to 200% of your one-way fare to your destination for that day up to $675 if you will arrived one to two hours late. If you’ll arrive over two hours late and no substitute arrangements are made by the airline, you’re entitled to compensation of 400% of your fare up to a maximum of $1,350. If you have a ticket with no fare shown such as a frequent-flyer ticket, you’ll be compensated based on the LOWEST cash value of the flight. You can always keep your original ticket to use on another flight. If you choose this, you can request an involuntary refund. It’s basically a payment for your inconvenience. If you paid for extras like seat selection, checked baggage, etc. and you were denied those services as a consequence of being bumped from a flight, the airline is required to repay that money to you. Know Your Rights if You’re Bumped from a Flight Whether you’re voluntarily or involuntarily bumped from a flight, it pays to know your rights. And the first thing to remember in all of it is that airlines CAN bump you involuntarily. If you try to fight that, you might end up on the news. Rather than go through all of that, know your rights and make the most of being bumped from a flight. Their business model is more about them than you, so make your bump ALL about you.

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Conversations With My Canadian Kids About The US Election Outcome

Paula — Thu, 10 Nov 2016 01:51:29 +0000

It started this morning when my youngest got a text from a friend that stated: “The World is Ending.” “Mom, what does this mean?” “Well,” I said, “I believe she’s referring to the US election outcome.” Picture a giant question mark hanging between us. “Donald Trump won last night. It was close.” I think she said “No Way” or something to that effect and we ate breakfast in our home, in a suburb in Ontario, Canada. I told the news to my eldest daughter before she left for high school. Because I wanted her to hear it from me first. Throughout the campaign there were a lot of strange rumours that germinated on the school yard and grew on Snapchat or Youtube. For me facts still count for something…so when one daughter came home a couple of months ago with comments about how the Internet says Trump will declare war with Canada, I said: I don’t think that’s accurate, or likely to happen. And lately there was a lot of inappropriate commentary about Trump’s kids, especially his daughters. To me these rumours felt icky all along. Today I finally told my kids that although his kids are grownups I feel like they should be out of bounds. I am Raising a Voter In three short years my one daughter will be eligible to vote here in Canada. I suspect that I know some of the issues that will be important to her. We talk often about equality and women’s rights and disabilities and inclusion and all sorts of things that matter. Racism is not okay. I know she holds those things close to her huge heart. Tolerance and inclusion and empathy – these are things we have modelled and taught literally from the time we became parents. LGBTQ issues matter to all of us. Family is family and love is love. End of story. One of the things I think we should take the most pride in here in Canada is the fact that we embrace Gay Marriage. Our Prime Minister walks in PRIDE parades. And our health care is exceptional. The Internet blew up for a bit today and I honestly had some trouble focusing on what I intended to write. I tried to look away from Facebook and Twitter and the news today, but then I found that I honestly couldn’t. And for one day that’s okay. This morning after the girls left for school I spent some time on the phone with a financial advisor. He broke down the markets and what the anticipated outcome will be and showed me exactly what we are seeing right now. He’s clever that way. Global markets are reacting to change and it’s going to be a strange ride. When the world’s largest superpower votes so dramatically for a volatile candidate and chooses them for their president, it’s naive to think that the world won’t see an impact. The world is already seeing impact. Canadianism? For a time I watched many Canadians in my feed start saying how proud they are to be Canadians right now. That is absolutely how I feel every day. I am very fortunate to be Canadian, living in the most tolerant, considerate and compassionate country in the world. But then something weird happened and I watched many people who are Canadian start to say – well they made their choice, and look to your own backyard. And ‘Fix what’s wrong with Canada.’ What does that mean, I wondered? Is there some reason we should choose to support only Canada? “Be the change you want to see in your own country,” someone wrote. “Bloom Where you are Planted,” a good friend posted. Strange sentiments. EVERY one of us is responsible for being the change. I agree. I don’t see it as an either or though. Absolutely there’s more work to be done here in Canada and in our own cities and neighbourhoods. There always is. But, I don’t know if I agree with bloom where you are planted. I used to. For me right now, I think it is bloom where you are planted and also wherever else you are needed. There is a global impact to the US election outcome. The markets are already reacting. NAFTA will be impacted. Our very small climate and environmental gains may not travel as far as we had hoped since it is clear that’s not likely to be a priority of this new administration…and that impacts the future dramatically. That impacts our children and grandchildren dramatically. I am sorry to say you can’t argue that one. Climate change is real. It’s science. Other countries around the world that rely on US aid dollars may struggle. We can control our reaction, I heard. I see some merit in that as a parent. So I thought about that stay calm philosophy. And I pondered what will my reaction be when my kids return home from school. My daughters, it should be stated are 12 and 15. We are political. We talk about social and societal issues often. Tomorrow we will be on a local TV station talking about something entirely different from this but a thing that also has to do with disabilities and advocacy. WE USE OUR VOICES. WE do not hide or bury our heads in the sand. What will my reaction be? What was my reaction? Well first I showed my daughters the classy concession speech that Hillary Rodham Clinton gave today. I told them what I liked about it. Then while making dinner together, we had a lot of conversations about a whole lot of social issues that are important to us. My teen mentioned how her teachers were reacting to the US election outcome. One called it a giant mistake. Then we also spoke about how a few of her LGBTQ friends were feeling and reacting. Worried, angry, confused, sad and upset, summarizes it. Both of my kids are concerned about Canadians and if we will still be welcome in the US. Both are worried about this “Wall.” Will there also be a wall between Canada and the US? they have asked. I hope that is not the case. I will control my reaction in some ways, absolutely because kids need to also see that we can all cope. I will reconsider my use of the word never. Because last week I used it a lot when these Canadian kids were anxious about the election results and the global impact. Should Canadians Care About the US Election Outcome? But I won’t stop caring about the US election outcome. And I’m not turning my face away from global affairs, nor do I want my kids to simply care about our own backyard. Our backyard is a bloody privileged place actually. It’s okay to be passionate about global issues and local, national issues. They are not mutually exclusive. So tonight before bed when they are always their most talkative – we will talk about resiliency and diversity and what matters to us. Four years can be a very long time for a child, and for an adult too sometimes. I will keep talking because kids deserve to know. They are the ones who live with our choices the longest. And we sill stay passionate and we will care and we will help when and where we are needed, be it in my backyard or around the world.

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Bumped from a Flight? Know Your Rights As a Traveler

Conversations With My Canadian Kids About The US Election Outcome